I took a look at our calls for service between Friday June 28 to Monday July 1 and identified that during this time frame, we logged 5,785 calls for service! (2 to 3 % stat deviation rate)
As a growing city of over 1.4 million people we try our very best to respond expediently to your call when it's received. However, at times we have to apologize for the delay but rest assured that our members are working around the clock to get through the list of pending calls.
I thought I'd also use this opportunity to answer some of the most common relevant questions I get asked through social media. See below ⬇️
Q – How many officers are always on shift in #Calgary?
A – Due to operational reasons and not wanting to alert criminals, we cannot specify exact numbers. However, we can say that dependent on time of day, there are usually between 3 to 12 vehicles on patrol per district. At times when a district is experiencing high call volume, assistance will be provided by neighbouring districts. If a major call happens anywhere in the city additional units can again be requested for assistance.
Q – How much time do officers spend on paperwork when dealing with an incident?
A – It depends on the type of incident and can vary based on the investigation complexity. Quite often for example, a domestic incident may take anywhere from between 5 or 7 hours to complete the investigation. This includes attending the scene, taking statements, processing prisoners, conducting interviews, obtaining necessary court orders and completing the charge package for court.
Q – I’ve been waiting 4 hours for an officer to attend. Why is it taking so long for members to arrive?
A – We apologize for periods of delayed call response but at times we may not be able to attend calls of lesser urgency due to high call-volume. We always prioritize emergencies/crimes in progress and it’s often the case that an officer en-route to a less urgent call gets re-directed to an emergency call.
Q – If you are so busy, why do I see officers conducting traffic enforcement?
A – Attending calls for service is a priority for the service but Calgarians have identified traffic safety as an additional priority. We utilize our dedicated traffic unit to enforce traffic safety along with the photo radar program, operated by designated Peace officers (not police officers). Our patrol members also conduct traffic enforcement when circumstances allow in areas identified as a concern by community members.
Q – Should I be calling police to report suspicious persons or vehicles if you are so busy?
A – Absolutely! We rely on the community being our eyes and ears. We encourage anyone to report suspicious behaviour taking place in the community. If suspicious behaviour goes unreported, it often leads to more serious crimes occurring!
Q – How do I properly report incidents to police?
A – We encourage members of the public to report crimes not requiring police attendance using our mobile app or via our online reporting system http://www.calgary.ca/cps/Pages/Report-a-crime.aspx. This allows us to track ongoing crime throughout the city without diverting patrol members away from ongoing emergencies.
Emergency calls should always be called into 9-1-1.
Less serious ongoing incidents such as a suspicious person can be reported to our non-emergency number 403-266-1234.Crimes not reportable online or via our app should be called into our non-emergency number.
You can also attend any district office and pre-schedule the meeting via the appointment option available on our website or mobile app.